Problem Management Policy Template
Address the root cause of incidents to prevent recurrence. This template covers problem identification, analysis, and resolution.
ITILSOC 2
What's Included
Template Sections
- 1Purpose & Scope
- 2Problem Identification
- 3Logging
- 4Categorization
- 5Investigation
- 6Root Cause Analysis
- 7Known Errors
- 8Resolution
- 9Prevention
- 10Metrics
Problem Management Policy FAQs
Common questions about problem management policy policies
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