Templates/IT Operations

Help Desk Policy Template

Provide consistent IT support. This template covers ticket handling, SLAs, escalation, and customer satisfaction.

ITILISO 20000

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What's Included

Template Sections

1Purpose & Scope
2Support Channels
3Ticket Management
4Priority Levels
5SLAs
6Escalation
7Knowledge Base
8Communication
9Metrics
10Satisfaction

Template Details

Category: IT Operations
Frameworks: ITIL, ISO 20000

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Help Desk Policy FAQs

Common questions about help desk policy policies

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