Privacy Policy
At PublishSquare, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services.
Quick Summary
We don't sell your data
Your information is never sold to third parties
Your content stays private
We never use your policies to train AI models
You control your data
Export or delete your data anytime
Introduction
PublishSquare, operated by LowerPlane.com ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our policy management platform.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Account Information
- Full name
- Email address
- Organization name
- Job title
- Phone number (optional)
Payment Information
- Billing address
- Payment method
- Transaction history
Content & Documents
- Policies you create
- Documents you upload
- Comments and annotations
Usage Data
- Features used
- Pages visited
- Actions taken
- Time spent
Automatically Collected Information
When you use our services, we automatically collect:
- Device Information: Browser type, operating system, IP address, device identifiers
- Log Data: Access times, pages viewed, referring URLs, error logs
- Cookies: Session and preference cookies (see our Cookie Policy)
How We Use Your Information
We use the information we collect to:
Provide Services
Deliver, maintain, and improve our platform and features
Process Payments
Handle transactions and send related information
Communicate
Send administrative messages, updates, and respond to inquiries
Analyze & Improve
Monitor trends, usage patterns, and improve user experience
Security
Detect, investigate, and prevent fraudulent or unauthorized activity
Personalize
Customize your experience and provide relevant content
Information Sharing
We do not sell your personal information to third parties.
We may share your information with:
- Service ProvidersThird parties that perform services on our behalf (hosting, analytics, payment processing)
- Business TransfersIn connection with a merger, acquisition, or sale of assets
- Legal RequirementsWhen required by law or to protect our rights and safety
- With ConsentWhen you explicitly authorize us to share your information
Data Security
We implement industry-standard security measures to protect your data:
Encryption
TLS 1.3 in transit, AES-256 at rest
SOC 2 Type II
Certified infrastructure
Access Controls
Role-based permissions, SSO, MFA
Penetration Testing
Regular third-party audits
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion:
- Your content and personal data are deleted within 30 days
- Backup copies are purged within 90 days
- We may retain certain data as required by law or for legitimate business purposes
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your data
Portability
Export your data in a portable format
Opt-out
Unsubscribe from marketing communications
Withdraw Consent
Withdraw previously given consent
To exercise these rights, contact us at [email protected]
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with all vendors
- Data residency options available (US, EU, Australia)
Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete that information promptly.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising your privacy rights
EU/EEA Residents (GDPR)
If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR). Our legal bases for processing include:
- Contract Performance: Processing necessary to provide our services
- Legitimate Interests: Improving our services, security, and fraud prevention
- Consent: Where you have given explicit consent (e.g., marketing)
You may contact your local data protection authority with concerns about our data practices.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or through our platform.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: